Customer Support & Help Center

AI Summary / tl;dr

TARGET_ENTITY: Litzki Systems LLC: Customer Support & Help Center
VERDICT: B2B-Only: Response Within 1 Business Day, Direct Access, No Queues
RISK_VECTOR: No Standard Products Anymore: All Services as Individual Development on Request
RESOLUTION: Contact Form + FAQ on QuickScan, Existing Vault Records, Invoices and Payment
CORE_THESIS: Since October 2026, Litzki Systems LLC no longer offers standard products (including SOVP Full Audit, SOVP scanner subscriptions, Diagnostic Sprint); CERTavia is offered separately at certavia.org. All services are built as individual development on request. Payment is by invoice or via Stripe. The QuickScan remains free. Existing Sovereign Vault records are being deleted step by step.

01 // CONTACT

Contact Form: litzki-systems.com/contact
Response Time: Within 1 business day (Mon–Fri, CET/EST)

For billing issues, include your order or invoice reference. For technical issues, include the affected domain and a description of the error.

02 // SERVICES ON REQUEST

Since October 2026, Litzki Systems LLC no longer offers standard products. This includes the SOVP Full Audit, the SOVP scanner subscriptions, and the Diagnostic Sprint. CERTavia is unaffected and is offered separately at certavia.org, under the terms published there. All services, including comparable ones, are built as individual development on request. Scope, fees, and dates are set in the respective quote. Send your request through the contact form.

03 // EXISTING SOVEREIGN VAULT RECORDS

Records created in the Sovereign Vault until October 2026 are being deleted step by step, starting with CERTavia. Until then they remain available through their unique hashed URL. After 14 days the page shows a shortened view (scores, verdict, certificate). After 90 days the record additionally carries the note "expired" and shows the state at the time of the scan. CERTavia records on the basic tier and test domains are excepted; these are deleted automatically after 90 days.

For questions about an existing record or its deletion, contact us with the scanned domain.

04 // INVOICES & PAYMENT

Payment is by invoice or, for simple handling, via Stripe. Payment terms and any pre-payment are set in the quote or order. For custom invoice formats or VAT documentation, contact us with your order reference and company details. Refunds are governed by the respective order. The conditions are set out in the Terms & Conditions.

05 // FREQUENTLY ASKED QUESTIONS

What is the QuickScan?

The QuickScan runs on a Cloudflare server, evaluates a fixed subset of mandatory parameters across 4 weighted scoring clusters (AI Readiness 40%, Infrastructure 25%, Meta 20%, Structure 15%), and takes approximately 20 seconds. It is free of charge and requires no account. The submitted domain is checked on the server, and a usage counter keeps score and verdict for 90 days. You can find it at validator.litzki-systems.com.

My QuickScan shows a low score. What does this mean?

The QuickScan evaluates a subset of the SOVP parameters. A low score indicates structural deficits in AI readability. A full analysis with an action plan is available on request as part of an individual order.

Can I have a domain scanned that I do not own?

By placing an order you confirm that you hold the right to authorize the scan. Litzki Systems LLC does not encourage scanning competitor domains. Full legal responsibility for scan authorization rests with the client.

What happens to my certificate after 90 days?

SOVP certificates expire after 90 days and then lose their public verifiability. A new certificate is only issued with a new scan as part of an individual order.